Please be advised that the following Terms and Conditions apply to guided and self-guided biking tours, as well as bike rentals, arranged by HourAway, operated by HourAway d.o.o. (the "Organizer"). All guided tours and bike rentals are subject to Slovenian legislation. 

Terms and Conditions – Guided and Self-Guided Biking Tours

Please note that these terms and conditions are subject to amendments.

Tour Participation Requirements:

Guided tours

Participants in our guided tours must possess the basic physical and psychological fitness necessary to complete the tour. Therefore, our guided tours are only available to participants who meet these requirements. Please refer to Section 11 "The Participant's Responsibility" for more details.

Self-Gudied Tours

Participants on self-guided tours are responsible for navigating the route independently using the materials provided by HourAway (such as maps, GPX files, or route descriptions). Participants must ensure they have the necessary navigation equipment and skills to follow the planned itinerary.

HourAway does not provide a tour leader during self-guided tours. Participants are fully responsible for their own safety, route decisions, and adherence to local laws and traffic regulations.

Participants are expected to exercise reasonable judgment and common sense at all times, particularly when assessing weather conditions, road safety, traffic, trail conditions, and their own physical abilities. Participants should adjust their route, pace, or daily plan if conditions require it.

While HourAway makes every effort to provide accurate and up-to-date route information, errors in navigation data, GPS tracks, maps, or route descriptions may occasionally occur. Road conditions may also change due to construction works, temporary closures, weather damage, natural events, or other circumstances beyond the Organizer’s control. Participants are responsible for making safe decisions and selecting alternative routes where necessary.

Price

Tour prices are defined in our Price List, which is published on our website at www.hour-away.com. The tour price includes the services as specified in the tour description on our website. Optional and additional services may be available for some tours.

HourAway reserves the right to adjust prices in the event of new tax regulations, changes in exchange rates, price level fluctuations, misprints, costs resulting from Force Majeure, or other unforeseen circumstances. Increases in price will be notified as soon as possible, with a minimum of 10 days notice before the tour departure date. If the price increase exceeds 10% of the tour price, participants may cancel their reservation without any additional charges.

Scope of the Booking Agreement

The booking agreement encompasses the services agreed upon by HourAway as the operator, the customer, and the tour participant. This includes:

• The tour description on our website (www.hour-away.com), which includes all information and facts described and linked to in the tour description.
• Any customer and tour participant information issued, such as booking confirmations, invoices with payment information, and information provided by the tour leaders, among others.

By completing the booking process, all participants acknowledge that they have read and accepted HourAway's terms and conditions for tour participation. The booking is considered binding once the booking process is completed.

Payment and Invoice Payment Options

Payment for online booking can be made by credit card (Visa or Mastercard) during the booking process. An email confirmation and an invoice will be sent to the customer.

In some cases, payments for our tours can also be accepted through our affiliated booking partners (hotels, hostels, tourist offices, etc.). In all cases, an official invoice for our tours will be issued.

• Invoice Payment Option 1:

Payment by credit card via our online booking system at www.hour-away.com.

• Invoice Payment Option 2:

Payment by credit card via a link sent to your email address. Please inform us via email at info@hour-away.com if you wish to pay by credit card.

• Invoice Payment Option 3:

Payment via Bank Transfer in Euro:

Company Information:

Houraway d.o.o.

Plešičeva ulica 10

1000 Ljubljana

Slovenia

Bank Name and Address:

Revolut Bank UAB

Konstitucijos ave. 21B

08130, Vilnius

Lithuania

SWIFT BIC CODE: REVOLT21

IBAN: LT46 3250 0153 3670 6683

*Please ensure that you send the correct amount (if paying in foreign currency, consult your bank for the exchange rate) and specify the purpose of the payment by referring to the offer or invoice number.

Insurance

Participants in HourAway guided and self-guided tours are responsible for their own safety and well-being during the tour. HourAway does not assume responsibility for any financial consequences resulting from accidents or injuries that occur during the tour. Participants from abroad are advised to obtain combined travel and accident insurance in their home countries, as this insurance is not included in the booking. Such insurance may also include cancellation coverage.

Making Changes to the Booking

When changes to a booking are requested more than 10 days before the tour departure date, an administration fee of 10 euros applies. Changes to a booking made within 10 days or less of the tour departure date are considered cancellations and the registration of a new booking (please refer to Section 7 for details).

With the agreement of HourAway, a fully paid booking can be transferred to a different person at an administration fee of 10 euros per participant, provided the new participant meets the tour participation requirements. A transfer of a tour participant is subject to compliance with other applicable rules and regulations.

Cancellation

If you wish to cancel your booking, please notify HourAway as soon as possible. The following rules apply for cancellations:

• More than 60 days before the tour departure date: 70% of the paid amount will be refunded, and the deposit, which is 30% of the total price, will be retained.
• 60 to 14 days before the tour departure date: 25% of the paid amount will be refunded, and the remaining 75% of the tour price will be retained or invoiced to the customer.
• 14 to 0 days before the tour departure date or no show: the full tour price amount applies. No refund will be issued, or the customer will receive an invoice equivalent to the full tour price amount.

Cancellation insurance

Clients can purchase optional cancellation insurance to benefit from improved cancellation terms. Two plans are available: Basic and Premium, each offering different levels of coverage depending on the cancellation date.

Basic Plan

• Cancellations made up to 60 days before the tour: Full 100% refund of the tour price, including the deposit (30% of the total price).
• Cancellations made less than 60 days before the tour: No refund (0%).

Premium Plan

• Cancellations made up to 14 days before the tour: Full 100% refund of the tour price, including the deposit (30% of the total price)
• Cancellations made between 14 and 3 days before the tour: 50% refund of the tour price.
• Cancellations made less than 3 days before the tour: No refund (0%).

Leaving During the Tour

If a participant decides to quit and leave the group during the course of a guided or self-guided tour, HourAway is not responsible for any additional costs that may arise. Participants cannot claim a refund of the tour price and will be advised to consult their travel or accident insurance arrangements. Refer to Section 13 for information regarding complaints.

Tour Cancellation

HourAway may cancel a tour due to force majeure, adverse weather conditions, insufficient tour leaders, an inadequate number of participants, or other unforeseen reasons beyond the organizer's control. Whenever possible, HourAway will notify participants:

• At least 14 days before the tour departure date for tours lasting 5 days or more.
• At least 2 days before the tour departure date for tours lasting 4 days or less.

In the event of tour cancellation for the reasons described above, the full amount paid will be refunded. HourAway is not responsible for any other costs incurred by the participant related to tour participation.

Changes to the Tour Itinerary

HourAway strives to conduct guided tours as described in the tour description itinerary. However, itineraries are subject to changes due to transportation schedule adjustments, changes in opening hours, weather conditions, or other unforeseen circumstances that may affect the planned tour. In such cases, participants will be notified of significant changes as soon as possible before the tour departure. If a participant wishes to cancel the booking due to such changes, the full paid amount will be refunded. In cases where changes must be made during the guided tour, the tour leader will notify the participants as soon as possible.

For self-guided tours, route adjustments may also occur due to road closures, weather conditions, or safety considerations. Updated route information will be provided whenever possible.

Cycling tours take place in natural outdoor environments where weather conditions and natural elements may vary. Rain, wind, heat, cold temperatures, mud, dust, insects, or other environmental conditions are considered normal aspects of outdoor travel and do not constitute valid grounds for refunds, complaints, or compensation.

The Participant's Responsibility

Participants are responsible for reading the tour description itinerary carefully and ensuring they are physically and mentally prepared to complete the tour without posing a risk to themselves or others. Participants should evaluate all relevant information in the tour description on the HourAway website. If a participant's health condition is poor, they should consult a physician.

Participants on guided tours are required to follow the instructions and decisions of the tour leader. Participants on self-guided tours are responsible for making safe and appropriate decisions during the tour. In cases where a participant is inadequately prepared for the tour, the tour leader may request the participant to leave the tour. The Organizer is not responsible for any additional costs incurred by the participant. In the case of serious violations, the participant may be held liable for any losses or extraordinary expenses affecting the Organizer.

Participants are responsible for assessing whether the tour difficulty, terrain, distance, and elevation are appropriate for their fitness level, cycling ability, and experience. By participating, they confirm that they are capable of completing the tour safely and understand the inherent risks associated with cycling on public roads and trails.

Participants must ride in a responsible and cautious manner at all times, taking into account traffic conditions, weather, road surfaces, and their own level of fatigue. The Organizer is not responsible for incidents resulting from unsafe riding behavior, disregard of local regulations, or decisions made by participants during the tour.

Email Address Distribution

To facilitate coordination of transportation to the tour meeting point, the Organizer may distribute participants' email addresses to other tour participants for some tours.

Complaints

Complaints should be reported to the tour leader as soon as possible during the tour so that the matter can be addressed on-site. Written statements of complaints and requests for refunds must be submitted to the HourAway administrative office as soon as possible, but no later than 4 weeks after the tour concludes.

Miscellaneous

The Organizer reserves the right to make alterations to any information published about our guided and self-guided tours. Tour information is subject to changes related to transportation schedules, accommodation opening hours, price adjustments, and printed errors that may affect tour participants.

Photography

Participants in HourAway guided tours may be photographed by the tour leader or other participants. These photographs may be used in HourAway printed or online publications. Please inform the tour leader in advance if you prefer not to be photographed.

Terms and Conditions – Bike Rental

1. Parties and Scope of Agreement

HourAway ("Organizer") rents out bicycles and equipment ("Rental Equipment") to the client ("Client") in good working condition and with appropriate safety features. By signing the rental agreement and/or accepting these terms, the Client confirms:

They have inspected the equipment and found it suitable and safe for the agreed use.

They accept full responsibility for the equipment during the rental period.

2. Client Obligations

The Client agrees to:

Provide valid identification and accurate personal information (address, phone, email, age, height, and weight).

Use the equipment carefully, lawfully, and only on appropriate surfaces (roads, bike paths, forest trails).

Not use the equipment in water, on sand, or in unsuitable conditions.

Promptly report any issues or malfunctions to the Organizer for repair or replacement.

Pay all rental fees and charges for additional services as agreed.

Return the equipment on time and in its original condition.

Inspect the equipment with the Organizer upon return.

Accept full responsibility for any damage, loss, or consequences resulting from inappropriate use.

3. Rental Period and Return

Daily rental rates are calculated per calendar day and expire at 7:00 PM.

If the Client wishes to extend the rental period, they must notify the Organizer in advance and settle any outstanding balance upon return.

Late returns may result in additional charges and the Organizer has the right to reclaim the equipment.

If the equipment is not returned within 7 days of the agreed return date, the Organizer reserves the right to take legal action.

4. Theft and Damage

The equipment is not insured against theft or damage.

In case of theft, the Client must:

Report it immediately to local authorities.

Submit the original police report to the Organizer within 24 hours.

Pay the full replacement value of the equipment before submitting the theft report.

If the stolen equipment is recovered and undamaged, the compensation will be refunded.

The Client is liable for damage, loss, or theft based on the Organizer’s price list:

Costs for Loss/Damage:

Helmet    €80.00

Bottle holder    €15.00

Pump / Stand / Lock    €10.00

Allen keys    €15.00

Gear set    €100.00

Pannier / Pannier bag    €40.00

Gravel bike    €2,000.00

Road bike    €4,000.00

Electric bike    €3,500.00

E-bike display    €150.00

5. Refund Policy

Refunds for early returns due to illness or injury are possible only with medical confirmation.

No refunds will be granted in case of bad weather or other external factors.

6. Gear Exchange

One gear change is free during the rental period.

Additional changes are charged at €5.00 per change.

Upgrades or downgrades in gear quality will be charged or refunded accordingly.

7. Payment Options

Payment can be made in the following ways:

Option 1: Credit card through our online booking system at www.hour-away.com

Option 2: Credit card via a link (email request to info@hour-away.com)

Option 3: Credit card upon equipment collection

Option 4: Cash upon equipment collection

Option 5: Bank transfer in EUR:

Company:

Houraway d.o.o.

Plešičeva ulica 10

1000 Ljubljana, Slovenia

Bank Details:

Revolut Bank UAB

Konstitucijos ave. 21B

08130, Vilnius, Lithuania

SWIFT/BIC: REVOLT21

IBAN: LT46 3250 0153 3670 6683

An official invoice will be issued for all rentals.

8. Organizer’s Rights

The Organizer may request a security deposit (ID, credit card, or cash), which is returned after the equipment is returned in good condition.

The Organizer will replace any faulty equipment if the defect is not caused by misuse.

The Organizer is not liable for injuries, accidents, or damages incurred during the rental period.

The Organizer may refuse service to Clients with unpaid obligations.

9. Data Protection

All personal data is handled confidentially and in accordance with applicable data protection laws.

10. Governing Law and Jurisdiction

All rental agreements are governed by Slovenian law. Any disputes will be settled under the jurisdiction of the Court of Kranj.